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Reduce Employee Turnover and Produce a Great Employee For so many businesses in the United States it is the same picture they see year in and year out. Employees come, get trained, start to be efficient at work and then they leave. The company needs to train somebody new. To reduce employee turnover and produce a great employee, many things need to be established within a company as a support structure. Many companies so often neglect to ask and wonder what their employees might like or think would be helpful to make their work environment and conditions positive ones. Whether owning a small or a large company, your immediate concerns probably lie within making profits to be able to keep the company running and to be able to pay your employees. Of course, running a company takes a lot of effort and work hours spent solely on that. But every time one of your employees leaves, you loose capital--capital you have invested in his or her training and knowledge. The knowledge capital you loose is all the information that the employee has absorbed during his or her employment at your company and all the new skills he or she might have added during the course of his employment. So how can you make your company and working for your company more attractive and also produce great employees? There are many ways that this can be accomplished, most of them are rewards to the employee, but others that are just as important include the atmosphere and conditions at the workplace. This article will discuss just a few of the many possibilities you as an employer have to keep employee turnover low. For most employees, considering that they have an expectation towards the standard of living they have, a competitive salary is an important point. If you only pay minimum wages or never give raises and rewards, it is very unlikely to hold good employees that can make a lot more money somewhere else. To make their time worthwhile after hiring, you need to know what a competitive pay is and pay them either the average pay or slightly more. As for raises, raises together with evaluations will tell the employee that his or her effort and all the hard work he or she put into your company is appreciated. It also tells the employee how good his work is and what you will expect from him in the years to come. To produce a good employee, it is important to give the employee feedback on his work. Some companies reward their employees with bonuses for accomplished tasks or finished projects. Other companies will give their employees an award at the end of the month or year and generally attach a small bonus to that. Also consider a good benefit package. Many employees look for the benefits that companies offer to them and their family to make a decision whether they should work for this company or choose a different one. Often times, vacation is very important to employees. To be a motivated and good worker, employees need to spend time with their families or the things they love, like hobbies or sports. Yes, of course you would like them to work 60 hours for the 40 you pay, but consider this: an overworked overtired employee is most likely not able to work fast and efficient. That person also tends to be more error prone and unmotivated. Time off work to relax or regenerate is very important. Companies that offer ten days are often at the top of the list for employee turnover. Some companies offer flexible work times to accommodate for many different characters and situations at home. The employee that likes to come early and leave early versus the employee that likes to sleep long and then leave somewhat later feels just as welcome in this company or setting. Besides all these added factors, the work environment also plays a great role in producing great employees and reducing turnover. A respectful and good working environment is very important to keep employees happy and motivated. You know that a happy, motivated employee works better, faster and makes fewer mistakes.

Networking Know-How: How to Get Through to the Busiest of People When you are job hunting, sometimes the most frustrating part is just getting your foot through the door to let the right people know that you are out there and available for work. Companies can be like members-only clubs; they tend to be a little distrustful of cold callers and most executives advise their assistants to run interference for them on the phone so they do not get stuck having a protracted conversation with someone they just aren’t interested in doing business with. The thing is that to get an interview, these people can be the very same people you need to talk to. How do you get these busy people to clear some time off in their busy schedule to speak to you? First things first – you have to get the right attitude. If you want busy people to make time to talk to you, you have to present yourself in a way that makes them feel like you are worth the time investment. The trick here is that you have to do this by phone, and often, you have to first convince an operator or personal assistant that your call is one worth putting through to the boss. Your phone etiquette and vocal confidence will be the key here. Consider you basic phone manners first. Instead of launching right into what you want, respond to the greeting of the person who answers the phone with a hello of your own. Animate your voice and always remember that simply saying “please” and “thank you” can go a long way. Be the kind of caller that you would want to talk to if your job was answering the phone all day. People will respond to your positive attitude with a positive attitude of their own. Next, consider your confidence level on the phone. Do you tend to get tongue-tied and stumble over your words? That kind of delivery from you will set all the warning bells ringing on the other end of the phone, and you will find the person with whom you wish to speak always “out of the office.” Instead, work on sounding like you are confident that it is a forgone conclusion that you will get to speak that busy person you want to talk to. Be confident that what you have to say is something that is worth hearing. It may help to write out a framework of what you will say and practice a few times so you sound relaxed and composed when you make that call. Once your attitude is right to make the call, you can then employ a few tricks of the trade for getting through to those busy people. Instead of giving away too much up front, start your call by asking if the person with whom you need to speak is in. If the answer is yes, then you can remove on potential “excuse” for not putting your call through. If your call can’t be taken at that time, skip the message. Let the PA or operator know that you will call back again. That way you have a legitimate reason to keep calling. Of course, you might have to keep calling and calling, and that assistant might start knowing the sound of your voice. If you keep speaking to the same person, it’s time to open up with some person details. Let them know your name, why you’re calling, and if someone referred you, who that person is. Developing that personal relationship can help you get your call through to the boss. Last but not least, don’t give up. Busy people are, well, busy, and not necessarily avoiding your call. Persistence pays off, so keep on calling until you get through.

The Job Interview – How to Handle Getting Around a Negatively Asked Question Many dread that day that they have to go for an interview. Looking professionally dressed, acting professional and displaying the knowledge is all important. Employers and interviewers test you for anything and everything that you can think about--from your likes and dislikes to the actual experiences with this type of work to the facts. Most of these questions you can dodge and answer safely and securely. But how about those negatively asked questions, how could you professionally dodge those questions? Often times a reaction to a negative question is what can make or break the deal. Sometimes employers ask these questions on purpose to see what your reaction might be and to be able to determine first of all your character and second of all, if the negative event in your life is related to a good or bad character. So how can you master these questions and possibly pass the tests? One of the most important factors when getting prepared to dodge difficult questions is to be secure and knowledgeable about any points on your résumé and in your life. If you have a good answer prepared for difficult situations that happened in your life, it will be an ease for you to get around negatively asked questions. Whenever an interviewer asks you a negative question, make sure you stay calm and do not answer hastily. Sometimes it is enough to give a very short answer and it does not necessarily need a complete explanation that might get you stuck. The longer the answer you try to make up, the easier you might stumble over something and then fall hard. When trying to get around a negatively asked question, besides that fact that you need to stay calm and give a short answer, try to get to a different topic. Strike up a conversation about your more positive skills and accomplishments and therefore get around that question that might have bothered you otherwise. In some instances, depending on the content of the question, it might even be best to answer truthfully. What if you were asked about staying home for no obvious reason? At least according to your résumé there is no job, no new degree or similar mentioned. Maybe it was for a sick relative or the birth of a baby? Why not use the truth in these cases as an answer. When answering difficult questions you might have to decide often on the spot how to answer. In any case, it will almost never help you to make up a lie for a negatively asked question. A lie can get you into a situation you cannot get out of, but the truth can never get you in a worth situation than you are in by answering the questions truthfully. If you do not want to answer truthfully because you think it can hurt your image, sometimes it then is better not to answer the questions. Try to divert the attention successfully to another more positive topic such as your achievements, earlier project or similar other experiences that led to a positive result. Keep in mind that the interviewer is testing to see if you are a good fit for the company and they do not exactly know you. They know a few facts about you, but the do not know the whole picture and especially not about the more negative things they might want to find moiré information about. So when going for a an interview and trying to get around a negatively question, make sure to be honest or to not get into details if you do not want to discuss the issue, but mainly make sure that you stay calm, do not get excited about it. A calm confident person can easily answer any and all questions that might be posed to him or her.